Delivery Policy



At Ideasmetro®, We take special care to make sure the products reach our customers in a satisfied, safe and quick manner. We use UPS/EMS for shipping all other international orders and UPS/EMS for shipping all local orders. 

You will receive a confirmation email when your order is dispatched. This email will include details about courier and related tracking information. The production and delivery times are as follows:


  • All international orders ship through UPS/EMS and are delivered in 5-7 business days after the order has shipped out. After your payment is authorized, it can take us up to 2 days to process your order and ship the package. This is only estimated and does not include weekends and holidays.
  • If the package does not arrive within 30 days, please contact our customer service email. We will do our best to help you receive your package
    Return and Refund will be provided if the item is partly missing or deformed. Please be aware we carry out quality control before dispatch.
    Once goods have been dispatched, we are not held responsible for any loss or damage caused by the courier company. We always ensure items are carefully packed and protected.